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Frequently Asked Questions


Shipping

Why is my package’s shipping status not updating?

If you have a domestic (United States) shipping address, please contact us at ​support@masoncases.com​ as to why your order shipping status is not updating

I live outside the United States, how much does my shipping cost?

Shipping costs for international orders vary and will be calculated at the time of checkout.

When will my order arrive?

All orders are guaranteed to ship within one business day of purchase and are shipped first class with USPS. Domestic orders usually take 3-5 business days to arrive. International orders take a little longer and usually take 7-21 business days to arrive

When will I receive my shipping notifications?

Once your order ships, you will receive another email with your order’s tracking information. This tracking information will provide you detailed information on your order's delivery status.

How do I return or exchange my order?

If you are not satisfied with your order within 30 days of receiving your product, we'll happily help you with a return or exchange. In order to qualify for a return or an exchange, your order has to be in new and unused condition.

If you qualify, please send an email to help@masoncases.com
Subject: [YourOrder#]

Domestic Returns and Exchanges
Please note that domestic customers are responsible for the cost of shipping returned or exchanged items to Mason

International Returns and Exchanges
Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to Mason.

Returns are usually processed at the end of each week.

How much protection will I have?

We believe we offer the perfect balance of protection and style. Our cases are perfect for everyday use. It’ll provide protection for your phone from things like rough surfaces, sharp edges, bumps and the occasional light drop. We don’t recommend doing a drop test from the tall places or anything like that.

What about my phone’s camera? Will that be protected as well?

Yes, it will. Our cases have a contour design around the camera. The fit is flush to the height of your camera lens and provides protection against hard objects and surfaces.

What material are used to make these phone cases? Will my phone have more grip?

Our phone cases are made from a super durable plastic called Polypropylene which provides an extra grip, and can also be recycled once you’re done with its use.